Our Warranty We Offer On All Scooters.......Even if you did not buy your scooter direct from X-Treme, Rest assured your covered, providing you purchased it from one of our authorized dealers.

Warranty (last updated 07/07/2011)
X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models that are purchased from an authorized dealer and up to 90 days on certain listed models. Original purchase receipt required.
X-Treme Scooters will NOT offer any warranty on any products purchased from second hand sellers, non authorized X-Treme Scooter Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme Scooters will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme Scooters.

Selected 90 day warranty models include:
Electric Bicycle's XB-500 - XB-502 - XB-508 – XB-562 - XB-600 - XB-610 - XB-300Li - XB-305Li - XB-310Li - XB-700Li - XB-420M
Selected 6 Month Warranty models include:
XM-3150 - XM-4000Li - XM-5000Li - XM-50 - XM-150 - XM-155 - XM-160

The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
Battery Warranty
We offer a full 6-month even trade warranty on defective batteries.

Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155 - XM-160 - XB-700Li - XB-300Li - XB-305Li - XB-310Li
XM-4000Li - XM-5000Li

If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A friendly representative will get back to you quickly. Our support department hours are Monday through Friday 9 AM to 5 PM PST.
Gasoline Engine Warranty
We offer a 30 day warranty on all gas engines for all models.

We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155 - XM-160. The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
Limited Warranty Details
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement.  X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
Pocket Bike & Gas Scooters Models Starting With 'XG' Warranty: "Manufactures defects will only be covered"
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike or gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be  purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.

We ship daily via UPS Ground, UPS Freight, Fed Ex Ground & FedEx Freight along with several other freight carriers to the lower 48 states. Shipping costs are included with our dealer pricing to the lower 48 states. AK & HI ship by AIR at additional cost. We always choose the carrier of our choice and there is no guarantee which carrier we will choose. We strive to choose the lowest cost carrier with a fast service to your delivery location. We do not offer COD. Air Rates can be checked by calling our customer service department.

Large items that ship by freight include Free Shipping to the nearest freight terminal or to a business address except for certain NY & Martha's Vineyard Island zip codes, see below.
(Home businesses do not qualify as a business address)

Home delivery of freight orders is $50 per order, not per item. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items. A phone number is required by the freight company so a delivery appointment can be made.

We ship 5 days a week. Orders placed before 1PM PST generally ship on the day ordered.

We will e-mail you your tracking number(s) at 5PM PST on the day your order ships.

Alaska, Hawaii and International Shipping:
You will be contacted via email by one of our Customer Care Representatives with a specific shipping charge quote for your order.
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below).

Customs, Duties, and Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:

    Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    We do not refund original shipping charges for goods that are refused for delivery at customs.
    We will deduct all additional fees resulting from refused international shipments from your refund.
    If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
**Freight Shipping: Large motorcycles, electric bicycles, ATV's and mobility scooters & others are shipping by freight carriers strapped to pallets.

Expect all freight shipments to be sent by UPS freight or Fed Ex Freight (or another carrier) with the exception of large shipments going to businesses (We choose the carrier for large shipments)

**ALL Freight Shipments require the customers phone number. If we do not receive the correct phone number of the customer, the shipment will not be shipped or delivered. The carrier will phone the customer to schedule delivery to the door.

**Freight palletized shipments going to New York City zip codes:
100-104
110-119
150-196
will incur a $100 service charge in addition to the $50 door delivery fee. Their is no exceptions
for this fee as all freight carriers are charging $100 or more for these NYC zip codes.

**Freight palletized shipments going to Martha's Vineyard Island zip codes: 025-026
will incur a $100 service charge in addition to the $50 door delivery fee for transportation on the ferry to the island. Shipments picked up on the mainland at the freight terminal are free.

All shipments refused at any terminal will have the shipping costs billed back to the purchaser. Please be sure you or your customer is located near a terminal and has the capability of picking it up if they are not paying the $50 optional door delivery service option. We do not guarantee which freight carrier we will use for terminal pick up's.

15 DAY RETURN POLICY (Satisfaction Guarantee) (Added 12-10-2008) (Updated 08-26-2010) (Updated & Improved 3-26-2012 & 7-11-2013)

If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions
(3-26-2012) (7-11-2013)

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

    Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
    Include a copy of your invoice.
    Include a copy of the RMA notice you have received from us via our support department help desk.
    Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
    Freight collect and COD packages will not be accepted.

Contact tech support on this link to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

PARTS RETURNS (07-11-2013)

Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone 1-253-777-0690
All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.

Shipping Damage Returns: (Added 2-5-2011)

    If you received a shipment that appears to be damaged during shipping or if you open up your package and you find damage, please take photos of the damage and immediately contact us. Photos of the damage are necessary. Do not destroy the carton or packing materials.
    Upon contacting customer care, we will determine if the problem can be resolved by sending you replacement parts or if damage claim and return should be initiated with the carrier.
    Shipping damage must be reported to us within 3 days of receiving your shipment due to carrier policies.

    Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.